SEPT — Refund Policy

1 Our Commitment

At SEPT, we are committed to delivering high-quality digital services. We stand behind our work and want every client to be fully satisfied. This policy outlines when and how refunds are handled.

💡 If you're unhappy with any aspect of our service, please contact us first at sept20017@gmail.com. We will always try to resolve issues before processing a refund.

2 Refund Summary by Service

Service	Before Work Starts	During Work	After Delivery
Domain Registration	✓ Full Refund	✗ No Refund	✗ No Refund
Custom Website	✓ Full Refund	~ Partial	✗ No Refund
SaaS Platform	✓ Full Refund	~ Partial	✗ No Refund
Desktop App	✓ Full Refund	~ Partial	✗ No Refund
Monthly Plans	✓ Full Refund	~ Pro-rated	✗ No Refund

3 Domain Registration

Domain registration fees are generally non-refundable once a domain has been registered, as these costs are passed directly to domain registrars. However:

If you cancel before we register the domain — full refund within 3 business days
If the domain registration fails due to our error — full refund
Once a domain is registered on your behalf — no refund (domain is yours to keep)

⚠️ Domain registration fees paid to third-party registrars cannot be refunded once the domain is live.

4 Custom Development Projects

For website, SaaS, and desktop app development projects:

Before work begins: 100% refund of any deposit paid
During development (0–30% complete): 70% refund of amount paid
During development (30–60% complete): 40% refund of amount paid
During development (60–90% complete): 15% refund of amount paid
After project delivery and approval: No refund

Completion percentage is determined by SEPT based on milestones and documented progress shared with the client.

5 Monthly Plans & Subscriptions

For ongoing monthly service plans:

Cancel anytime — no cancellation fees
Refunds are pro-rated for unused days in the current billing period
Previous months' charges are non-refundable

✓ You can cancel your plan at any time with no penalty. We believe in keeping clients because of our quality, not contracts.

6 Non-Refundable Situations

Refunds will not be issued in the following cases:

Project was delivered and approved by the client
Client changed their mind after work was completed
Delays caused by the client (late feedback, missing content, etc.)
Services consumed or activated (domains, hosting, licenses)
Violation of our Terms of Service

7 How to Request a Refund

To request a refund:

Email us at sept20017@gmail.com with subject: "Refund Request"
Include your name, order details, and reason for refund
We will review and respond within 48 hours
Approved refunds are processed within 5–10 business days

8 Contact Us

Questions about refunds? We're happy to help:

Email: sept20017@gmail.com
Phone: +1 (800) 555-1234
We respond within 24 hours